Privacy Policy

Introduction

Welcome to Installerworksie. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our car wash services.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Vehicle Information: Make, model, year, color, and license plate number
• Payment Information: Credit card details, billing address (processed securely through our payment providers)
• Booking Information: Service preferences, appointment history, and special requests
• Account Information: Username, password (encrypted), and profile preferences

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our car wash services
• Booking Management: To process appointments, send confirmations, and reminders
• Payment Processing: To complete transactions and manage billing
• Customer Support: To respond to inquiries, complaints, and service requests
• Marketing: To send promotional materials, special offers, and newsletters (with your consent)
• Analytics: To understand user behavior and improve our website and services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other illegal activities

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, email service providers, and cloud storage providers. These parties are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect the rights, property, or safety of Installerworksie, our customers, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and personalize your experience
• Marketing Cookies: Track your browsing habits to deliver relevant advertisements

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website. For more information, please see our Cookies Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure storage with access controls and authentication
• Regular security assessments and updates
• Employee training on data protection practices
• Restricted access to personal information on a need-to-know basis

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Typical retention periods include:

• Customer account information: For the duration of your account plus 7 years for legal compliance
• Booking and service records: 7 years for business and tax purposes
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: 26 months

Your Rights and Choices

Under Australian privacy law, you have the following rights regarding your personal information:

Access and Correction

You have the right to access and update your personal information. You can do this by logging into your account or contacting us directly.

Deletion

You may request deletion of your personal information, subject to legal and contractual obligations. Please note that we may need to retain certain information for record-keeping purposes.

Marketing Opt-Out

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. Please note that you may still receive transactional messages related to your bookings and account.

Cookie Management

You can manage your cookie preferences through your browser settings or our cookie consent tool.

Complaints

If you have concerns about how we handle your personal information, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete the information.

Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Australian Privacy Principles

Installerworksie complies with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). We are committed to ensuring that your personal information is handled in accordance with these principles and applicable Australian privacy laws.